1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Zamenii Technologies ("Zamenii", "we", "us", or "our"), governing your access to and use of the Zamenii AI platform, website (https://zamenii.online), APIs, and autonomous agent orchestration services (collectively, the "Service").
By registering an account, integrating our agentic webhooks, or accessing our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
2. Description of the Service
Zamenii provides an enterprise B2B Software-as-a-Service (SaaS) platform facilitating the deployment, monitoring, and orchestration of autonomous AI agents. The Service includes multi-agent routing, integration with foundation model providers (via enterprise cloud APIs), knowledge base ingestion (RAG), and connections to third-party CRMs and communication channels.
3. Customer Data and Intellectual Property
Customer Ownership: You retain all right, title, and interest in and to any data, documents, prompts, customer conversations, or materials submitted by you to the Service ("Customer Data").
No Model Training: Zamenii does not use Customer Data, confidential proprietary documents, or client interaction logs to train, fine-tune, or improve publicly accessible foundation models. Customer data processed through foundational cloud APIs is protected under zero-data retention agreements.
Platform IP: Zamenii retains all rights, title, and interest in the proprietary platform, agent runtime engine, UI, architecture, and documentation.
4. Acceptable Use Policy
You agree not to use the Service to:
- Deploy agents for unauthorized automated spam, harassment, or illegal telemarketing.
- Generate malicious software, exploit payloads, or bypass third-party computer security controls.
- Process unlawful, defamatory, deceptive, or infringing content.
- Reverse engineer, decompile, or attempt to derive the underlying source code or model weights of the Service.
5. Service Availability and SLA
We strive to maintain a 99.9% uptime availability for our production agent orchestration engine. Scheduled maintenance windows will be communicated in advance. For Enterprise tier subscribers, custom Service Level Agreements (SLAs) with dedicated failover guarantees apply.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Zamenii Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from the deployment or action of autonomous agents within third-party environments.
7. Contact Information
For legal inquiries, enterprise compliance questions, or contractual notices, contact our compliance team at:
Legal Entity: Zamenii Technologies
Website: https://zamenii.online