1. Scope and Commitment
Zamenii Technologies ("Zamenii", "we", "our", or "us") operates the website https://zamenii.online and the Zamenii autonomous agent orchestration infrastructure. This Privacy Policy details how we handle, process, and safeguard information submitted by our business customers ("Customers") and their end-users.
We operate under a strict enterprise privacy paradigm: **your company data, intellectual property, and conversational context remain solely yours.**
2. Core Principles of Data Governance
We enforce zero-data retention agreements with underlying cloud AI providers. Neither Zamenii nor our foundation model providers utilize your customer interactions, prompts, or documents to train or adjust public weights.
Knowledge base embeddings generated for Retrieval-Augmented Generation (RAG) reside in isolated, dedicated vector namespaces protected by tenant-level access control.
Inbound and outbound communications pass through real-time privacy filters that detect and redact sensitive Personally Identifiable Information (PII) before LLM inference.
All traffic is protected by TLS 1.3 cryptographic protocols in transit and AES-256 bit encryption at rest in our secure cloud storage clusters.
3. Data We Collect and Process
- Account Information: Business email, company name, authentication credentials, and billing details necessary to administer the platform.
- Knowledge Base Content: Documents, catalogs, FAQ sheets, and instructions explicitly uploaded by Customers to ground their AI agents.
- Interaction Telemetry: Anonymized operational logs, response latency benchmarks, and conversation timestamps used strictly to guarantee platform uptime and SLA monitoring.
4. Compliance: GDPR, CCPA, and Global Privacy
Customers within the European Economic Area (EEA), the United Kingdom, and the United States benefit from standard data subject rights, including the right to data portability, rectification, restriction of processing, and full erasure ("Right to be Forgotten"). Data deletion requests are processed automatically upon account closure.
5. Security Infrastructure
Our infrastructure is hosted across enterprise cloud data centers with SOC-2, ISO 27001, and HIPAA compliance certifications. Access to production environments is governed by multi-factor authentication (MFA) and least-privilege role-based access control (RBAC).
6. Contact Our Data Protection Officer
For privacy inquiries, Data Processing Agreements (DPA), or data deletion requests, contact our security officer at:
Subject: Privacy & Security Governance
Entity: Zamenii Technologies